Shipping policy

At Zanvori, our goal is to deliver your order safely, efficiently, and with full transparency. This Shipping Policy explains how our shipping process works—from order placement to final delivery—so you know exactly what to expect.

Our Shipping Commitment

Shipping is more than just delivery—it is an essential part of the overall customer experience.

Every order placed with Zanvori goes through a structured fulfillment process designed to ensure:

  • Careful and protective packaging
  • Prompt order handling
  • Reliable handover to trusted shipping carriers

We partner with experienced logistics providers to maintain dependable delivery performance while reducing avoidable delays.

What Happens After You Place an Order

Step 1 – Order Processing

Once your payment is successfully completed, your order will move into our processing stage.

Typical processing time: 1–2 business days

This stage includes:

  • Order verification
  • Product inspection
  • Secure packaging
  • Preparation for shipment

During peak periods—such as promotional events, holidays, or high-volume sales—processing times may extend slightly. However, we always work to dispatch orders as quickly as possible.

Step 2 – Shipping Fees

Any applicable shipping charges will be displayed clearly at checkout before you finalize your purchase.

You can expect:

  • Transparent pricing
  • No hidden delivery fees
  • No unexpected charges after payment

The total amount shown during checkout is the final amount you will pay.

Estimated Delivery Time

After your order has been shipped, delivery timelines typically fall within the following ranges:

Estimated delivery time: 4–7 business days after shipment

Orders may be fulfilled from warehouses United States

The shipping origin depends on product availability and inventory location.

Important:
Delivery times are estimates and are not guaranteed. External factors such as:

  • Shipping carrier delays
  • Weather conditions
  • Remote delivery locations
  • Customs inspections

may affect the final delivery timeframe.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information.

Please note:

  • Tracking updates may take 24–48 hours to appear
  • Temporary pauses in tracking activity are normal
  • Lack of updates does not necessarily indicate a lost package

If you have concerns about your shipment, our support team is ready to assist.

Taxes, Duties, and Customs Fees

United States Orders

Sales tax will be calculated during checkout in accordance with applicable state and local regulations.

International Orders (if applicable)

Depending on your country, additional charges may apply, including:

  • Import duties
  • Value-added tax (VAT)
  • Customs processing fees

These fees are determined by your local government and are the responsibility of the customer.

Please be aware: Zanvori does not control customs clearance procedures and cannot guarantee customs processing times.

Changing or Canceling an Order

We begin processing orders quickly to ensure timely shipping.

If you need to:

  • Correct your shipping address
  • Cancel your order

Please contact us immediately at: service@zanvori.com

Once an order has entered processing or has been shipped, modifications or cancellations may no longer be possible.

Shipping Issues and Support

We handle shipping-related concerns carefully and individually to ensure fair resolutions.

Damaged Items Upon Delivery

If your package arrives damaged:

Please contact us within 72 hours of receiving your order and provide:

  • Clear photos of the damaged product
  • Photos of the packaging

Our team will review the situation and provide an appropriate solution, which may include a replacement.

Lost Packages

If the shipping carrier officially confirms that your package has been lost in transit, we will provide:

  • A replacement item
  • A suitable resolution

at no additional cost to you.

Contact Information

If you have questions regarding shipping, tracking, or delivery status, please contact us.

Zanvori

Email: service@zanvori.com
Phone: +1 (650) 666-2622

Address:
149 Commonwealth Dr
Menlo Park, CA 94025
United States